FAQ

Scheduling

    Lingo Bus recruits professional Chinese teachers. We select the teacher who is suitable for your child factoring in availability.
    You may book classes at any time. You must book a class at least 24 hours in advance. The farthest in advance you can book a class is 14 days. See the example below.
    You have the option of cancelling a class at any time. If you cancel a class 24 hours or more before a class is scheduled you will not be charged for the class. If, however, you cancel a class within 24 hours of the scheduled time you will be charged in full.
    You may ask for a refund for any unused classes which have been purchased within 1 year. Whenever you purchase classes there is a PayPal transaction fee which is not refundable. If you request a refund you will be refunded for all unused classes, minus this fee.
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How it works

    We use a 100% immersion model to teach Chinese.
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    Yes, you can be there with your child during the lesson.

Why learn a foreign language

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Safety and privacy

    All Lingo Bus teachers undergo a strict selection process as well as receive regular training. We record every session your child attends and each session is monitored by a Lingo Bus course manager in real time.
    We ensure all personal information will be protected. We will not reveal customer information to any external organization unless required by law. For more details, please refer to our Privacy Policy.
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Payment and pricing

    Each 25-minute session costs USD 20. If you buy more than one lesson we offer discounts on select bundles. Login to see complete pricing information.
    You can pay with your Paypal account, or with a credit card if it is accepted by Paypal.

Communication

    We will soon provide an online message board to facilitate communication with parents and teachers. Meanwhile, if you have teaching-related questions, please contact service@lingobus.com.
    We provide feedback from our teachers within 24 hours of each class.
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    Please refer to our "Contact Us" page.

Custom tailoring and my child

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Why choose Lingo Bus

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Technology questions

    For a desktop computer, you will need a webcam, headphones/a headset, and a microphone. For laptops, these items should already be included but please double check. We currently do not offer Lingo Bus on tablets or smartphones.
    All classes require Google Chrome, Firefox or Safari; please download the browser ahead of your first lesson.
    Please contact us immediately.
    The let’s talk service on our website as well as:
    Email: service@lingobus.com
    Skype: service@lingobus.com
    Whatsapp: +86 133 2114 9810
    Please test your internet connection ahead of time. Also, we recommend you refrain from downloading files or watching separate videos during your class.